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Privacy Policy

​Last updated: Nov 2025

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Santa Calls is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

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1. Who We Are

Santa Calls
Email: contact@santacalls.uk

Santa Calls provides personalised Santa doorstep visits, Storytime sessions, and festive experiences.

 

2. What Information we Collect

We collect only what we need to provide our services.

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Information you provide directly:

  • Your name

  • Contact details (email, phone number, address)

  • Booking information

  • Details relevant to personalising the Santa visit (children’s names, ages, interests, wishes, etc.)

  • Payment information (processed securely by Wix/your chosen payment provider — we do not store card details)

Information collected automatically:

If you use our website, basic usage data may be collected (e.g., pages visited, device type, browser).
This is anonymous and used only to improve the website.

 

3. How We Use Your Information

We use your information to:

  • Manage and confirm your booking

  • Personalise Santa visits for your children

  • Contact you with updates or questions about your visit

  • Deliver customer support

  • Improve our services and website

  • Comply with legal requirements

We do not sell, share, or misuse your data.

 

4. Sharing Your Data

We only share your information when necessary, such as with:

  • Payment processors 

  • Email providers to send booking confirmations

  • Legal authorities, only if required by law

We never share children’s details with any third parties.

 

5. How We Store Your Information

We store personal data securely using trusted systems (e.g., Wix booking forms, encrypted email).
We only keep your data for as long as necessary to provide our services and meet legal obligations.

Children’s personalised details (e.g., interests, wishes) are deleted after your Santa visit unless you ask us to keep them for future bookings.

 

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct any inaccuracies

  • Request deletion of your data

  • Object to certain uses of your data

  • Withdraw consent at any time

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, contact us at:
contact@santacalls.uk

 

7. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated date.

 

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can reach us at:

Santa Calls
Email: contact@santacalls.uk
 

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